Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at pizzmod.rest, use our online ordering services, interact with our mobile platforms, or otherwise engage with our food service operations. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Mod Pizza operates as a food service business in the United States. You can contact us using the information below:

For all privacy-related inquiries, requests, and complaints, you may contact us directly via the email address listed above.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website, services, and food ordering systems. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our loyalty program, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Username and password (stored in encrypted form)
• Date of birth (for age verification and birthday promotions)
• Payment information, including credit/debit card details (processed through secure third-party payment processors)
• Profile photo (if voluntarily uploaded)

2.2 Order and Transaction Data

When you place an order through our website or mobile platform, we collect:

• Order history, including items purchased and customizations
• Delivery addresses and preferences
• Transaction amounts and payment methods used
• Special instructions or dietary preferences you choose to share
• Loyalty program points, rewards, and redemption history

2.3 Usage Data and Analytics Information

We automatically collect certain technical and behavioral data when you visit our website or use our digital platforms, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URLs (the website that directed you to ours)
• Search queries entered on our site
• Clickstream data and interaction events
• Error logs and crash reports

2.4 Device Information

We may collect information about the device you use to access our services, including:

• Device identifiers (such as advertising IDs or mobile device IDs)
• Hardware model and specifications
• Mobile network information
• Time zone and language settings
• Screen resolution and display settings

2.5 Location Data

With your permission, we may collect precise or approximate location data to help you find the nearest Mod Pizza location, facilitate delivery services, and provide location-relevant offers. You may disable location tracking at any time through your device settings or browser preferences.

2.6 Communication Data

If you contact us through email, web forms, live chat, or social media, we collect the content of your messages and any attachments you send, along with your contact details. We may also record customer service calls with notice and where permitted by applicable law.

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies. For detailed information about our use of cookies, please refer to Section 9 of this Privacy Policy. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

2.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms if you choose to connect your account or interact with our social media pages
• Third-party food delivery platforms and aggregator services
• Advertising partners and marketing data providers
• Analytics service providers
• Fraud detection and identity verification services

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and loyalty program membership
• Facilitating delivery or pickup services
• Processing payments and sending order confirmations and receipts
• Communicating with you about your orders, including updates, delays, or issues
• Responding to your customer service inquiries and resolving disputes

3.2 Business Operations and Improvement

• Analyzing usage patterns to improve our website, app, and service offerings
• Conducting internal research and development
• Monitoring and improving the performance and security of our systems
• Training our staff and improving customer experience
• Auditing transactions and ensuring compliance with our internal policies

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Delivering personalized recommendations based on your order history and preferences
• Administering contests, sweepstakes, and promotional campaigns
• Displaying targeted advertisements on our platforms and third-party websites
• Measuring the effectiveness of our marketing campaigns

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal processes
• Preventing, detecting, and investigating fraud, security breaches, and other potentially illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, or safety of Mod Pizza, our customers, or the public
• Responding to lawful requests from law enforcement and government authorities

3.5 Aggregate and De-Identified Data

We may use your information to create aggregated, anonymized, or de-identified datasets that no longer identify you personally. We may use and share such data for any lawful business purpose, including research, analytics, and marketing, without restriction.

4. Sharing Your Information with Third Parties

We do not sell your personal information in the traditional sense. However, under California law (CCPA/CPRA), certain sharing of personal information for cross-context behavioral advertising may constitute a "sale" or "sharing." California residents have specific rights regarding this, as described in Section 10 below.

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors: To securely process your transactions
• Delivery and logistics partners: To fulfill your food delivery orders
• Cloud hosting and data storage providers: To store and manage our data securely
• Email and SMS marketing platforms: To send communications on our behalf
• Analytics providers: Such as Google Analytics, to understand how our services are used
• Customer support tools: To manage and respond to customer inquiries
• Advertising networks: To display targeted advertisements
• Fraud prevention services: To protect against unauthorized transactions

All service providers are contractually required to use your information only as directed by us and in accordance with this Privacy Policy, and to maintain appropriate security measures.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to:

• Valid legal process, such as a court order, subpoena, or search warrant
• Requests from law enforcement or government agencies
• Situations where we believe disclosure is necessary to prevent imminent harm or illegal activity
• Protection of our legal rights in litigation or regulatory proceedings

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, reorganization, bankruptcy, or other corporate transaction, your personal information may be transferred to the successor entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when you have provided your explicit consent to such sharing.

5. Data Security

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers. Stored sensitive data, including passwords, is encrypted using strong hashing algorithms.
• Access controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions, on a strict need-to-know basis.
• Payment security: We comply with the Payment Card Industry Data Security Standard (PCI DSS). We do not store full credit card numbers on our servers — this data is handled entirely by certified payment processors.
• Regular security audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential risks.
• Incident response: We maintain a documented data breach response plan and will notify affected individuals and relevant authorities as required by applicable law.
• Employee training: All employees who handle personal information receive regular privacy and data security training.

5.2 Limitations

While we employ best-practice security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a security breach affecting your personal data, we will notify you in accordance with applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.

7. Children's Privacy

Our website and food ordering services are directed to adults. We do not knowingly collect, solicit, or process personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

We also encourage parents and guardians to monitor their children's online activity and to help enforce this policy by instructing their children never to provide personal information through our website or services without parental consent.

8. International Data Transfers

Mod Pizza is based in the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website or services, you acknowledge and consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy. We take steps to ensure that international transfers of personal data are conducted in accordance with applicable law and that appropriate safeguards are in place to protect your information.

If you are a resident of a jurisdiction with specific data transfer restrictions (such as the European Economic Area), please note that your local laws may provide you with additional rights and protections. Please contact us at [email protected] for more information about the safeguards we apply to international data transfers.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, add items to your cart, and complete orders. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our site, which pages are most popular, and how we can improve user experience. We use services such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences, such as your location, language, and saved payment methods, to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track your browsing habits and deliver targeted advertisements on our website and third-party platforms, including social media sites.
• Third-Party Cookies: Placed by our partners and service providers (such as social media sharing buttons and embedded content) for their own analytics and advertising purposes.

9.2 Managing Your Cookie Preferences

You may control and manage cookies in the following ways:

• Using the cookie consent banner displayed when you first visit our website
• Adjusting your browser settings to block or delete cookies
• Opting out of Google Analytics by visiting Google's opt-out page
• Using the Digital Advertising Alliance's opt-out tool at optout.aboutads.info

Please note that disabling certain cookies may impact the functionality of our website and your ability to complete orders.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights.

10.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as retention obligations).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications at any time.

10.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the CCPA as amended by the CPRA:

10.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, you may:

• Email us at: [email protected] with the subject line "Privacy Rights Request"
• Visit our website at: pizzmod.rest

We will respond to your request within 45 days of receipt. If we need additional time (up to 90 days total), we will notify you of the extension and the reason for it. We will verify your identity before processing your request to protect your information from unauthorized access. You may designate an authorized agent to submit requests on your behalf, subject to verification requirements.

11. Do Not Track Signals

Some browsers and devices include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection or usage practices in response to DNT signals. However, you may use the cookie management tools described in Section 9 to limit tracking.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, apps, or services, including food delivery platforms, social media pages, and payment processors. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit. We are not responsible for the privacy practices or content of third-party websites.

13. Federal Trade Commission Compliance

We operate in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including misrepresentations about privacy and data security. Our privacy practices are designed to be transparent, fair, and consistent with our representations to consumers. If you believe we have engaged in any deceptive or unfair practice, you may file a complaint with the FTC at www.ftc.gov.

14. How to File a Privacy Complaint

We take privacy complaints seriously. If you have concerns about how we have handled your personal information, we encourage you to contact us first so we can attempt to resolve the matter directly.

14.1 Contact Us

To raise a privacy concern or complaint, please contact us at:

• Email: [email protected]
• Website: pizzmod.rest

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days. If we require additional time, we will notify you promptly.

14.2 Regulatory Authorities

If you are not satisfied with our response, you may file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): reportfraud.ftc.gov or call 1-877-382-4357
• California residents: The California Privacy Protection Agency (CPPA) at cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy
• Residents of other states may contact their respective State Attorney General's office for privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated policy on our website with a revised "Last Updated" date
• Send an email notification to registered users (where required by law)
• Display a prominent notice on our homepage for a reasonable period

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: